After Sales Specialist (f/m/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

Task Description:

1. Technical Documentation & Retailer Database Maintenance

• Maintain and regularly update the national retailer network database to ensure accuracy and reliability.
• Review, correct, and translate technical documentation to support internal teams and retailer personnel.
• Enrich technical documentation with valuable insights gathered from real-life field cases to enhance its relevance and applicability.
• Collaborate with technical teams to ensure documentation aligns with the latest product updates and service standards.

2. Retailer Network Support

• Provide first-level warranty support to the dealership and workshop network.
• Act as a communication bridge between workshops and Level 1 technical assistance to ensure effective resolution of technical issues.
• Support internal coordination processes to streamline aftersales service delivery across the workshop network.

3. Training & IT License Coordination

• Manage and monitor after-sales IT licenses for the retailer network to ensure continuous system access and compliance.
• Support the rollout of new tools and processes across the network through continuous training and onboarding.
• Assist in delivering technical training on new technologies and vehicle models in collaboration with the national training team.
• Manage and monitor after-sales IT licenses for the retailer network to ensure continuous system access and compliance.
• Support the rollout of new tools and processes across the network through continuous training and onboarding.
• Assist in delivering technical training on new technologies and vehicle models in collaboration with the national training team.

Qualification:

Education

• University degree in Mechanical Engineering or Business Administration Management or comparable degree

Professional Experience

• Experience in Aftersales within an automotive brand for more than 3 years.
• Operational experience in Aftersales for at least 3 years.
• Preferably, experience in an international and diverse cross-cultural environment, ideally within the automotive sector (+2 years).
• Technical experience working in a workshop environment is a plus.

Key Competencies / Soft Skills

• Self-driven and out-of-the-box working way
• Excellent organization skills (ability to manage multiple tasks) as well as social organizational skills, with strong intercultural competence
• Analytical and problem-solving skills
• Able to build consensus and relationships among all the stakeholders
• Strong commitment and positive work ethic in order to deliver results within tight deadlines and in demanding situations
• Able to be visionary and think strategically - anticipate market developments, innovations as well as challenges, identify business opportunities
• Tech-savvy 
• Very good English skills, ideally also fluent in a Non-German European language
• Excellent verbal and written communication skills in the local language, including writing routine reports and correspondence

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.
 
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.
 
We empower you to have ownership over work