Aftersales & Connectivity Manager smart Germany (f/m/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

Your responsibilities

• You are responsible for the further development of the Aftersales organization as well as of national connectivity and eMobility services in smart Germany
• You secure the need planning and steering of the Aftersales Business within the defined contractual landscape between Mercedes-Benz AG, smart Europe GmbH, Mercedes-Benz Germany and smart Germany
• You further develop the Aftersales & Connectivity team, which includes hiring, managing and developing your team members
• You act as an interdisciplinary contact person for colleagues from smart Europe for Roadside Assistance and Customer Assistance steering
• You adapt the existing Aftersales processes to the requirements of the new business model with all corresponding stakeholders environment and provide clear guidance in the implementation of aftersales standards
• You are responsible to ensure the extension and operational set up of Connectivity and eMobility service in Germany
• You maintain the business and contractual relationship with local Charging Point Operators under the umbrella of smart Europe strategy
• You promote the overall strategy and cooperation for Wallbox and public charging service, and check customer experience and relevant KPIs
• You ensure local agents fully understood our in-car connectivity functionalities, and give customer feedback to smart Europe as sounding board

What you bring along

• You have an university degree in Engineering / Business Administration Management or comparable
• You have 5 years or above distinctive operative experience in the area of Aftersales gained in the automotive sector
• You gained first leadership experience (beneficial)
• You have broad knowledge of processes in different Aftersales areas, such as Warranty, Spare parts, Technical service and Market management
• You have around 2 years experience in the area of in-car Connectivity and digital service, and familiar with the new functionalities and customer experience trend
• You have knowledges in eMobility such as major public charging network operators, general pricing, Wallbox features and power
• You have demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including management 
• You are fluent in English and German

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you'll build a diverse and inclusive environment where you feel you belong.

We empower you to have ownership over work that directly impacts business. Together with us, you move fast and learn even faster; we emphasize on people and diversity. Due to our really diverse team, we expressly welcome applications from people with disabilities.