Apprentice Sales Coordinator(f/w/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

Task description:

Sales Coordination

• Build and manage weekly and monthly sales dashboards and KPI reports
• Support the implementation of national commercial operations and sales challenges
• Create training materials and documentation for smart Agents
• Participate in the onboarding of new Agents and new team members

Customer Service Monitoring

• Act as point of contact between the network, smart France, smart Europe, and other stakeholders.
• Monitor customer satisfaction, provide operational support on cases and identify areas of improvement.
• Participate in recruitment of new Customer Service Agents that meet brand standards.

Key Account Manager Support & Business Development

• Assist the Key Account Manager France in prospecting, customer meetings, and contract follow-up
• Help manage our B2B portfolio (Key Accounts, leasing companies, third-party partners)
• Prepare commercial offers, one-pagers, and support tender submissions
• Contribute to fleet events and test drives to develop smart's B2B image

Area Manager Support

• Assist Sales Area Managers during local dealership visits across France
• Analyze Agent performance and help define local action plans
• Ensure alignment of field activity with national business strategy
• Help gather feedback from the field and structure reporting to management

Qualifications:

Education

• Master’s degree student (business, marketing, or related field)
• Fluent in French and English (C1); any additional language is a plus

Professional Experience

• First experience in sales, customer relations or the automotive industry appreciated

Key Competencies / Soft Skills

• Autonomous, proactive and solution-oriented
• Strong organizational and communication skills
• Interest in automotive and B2B environments
• Mastery of Microsoft Office (especially Excel & PowerPoint)
• Knowledge of Salesforce and JIRA, SAP would be a plus

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.
 
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.
 
We empower you to have ownership over work