Intern Customer Services Market Management (f/m/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

About the role:

The Customer Service Market Management Intern supports the Customer Service (CS) team across Smart Europe’s European markets. The role provides valuable exposure to market performance analysis, cross-functional project coordination, and stakeholder management while contributing to the successful launch of new systems, services, and vehicle models across the region.

Your responsibilities:

• Support the CS Market Managers to assess feedbacks from European markets and address issues towards the responsible Product-/Business-Owner for action
• Support the Launch Management Team to introduce new CS systems and vehicle models in the European markets 
• Prepare and organize regular meetings, supporting communication with the European markets, including the creation of PowerPoint presentations.
• Analysis of CS data to assess market performance and potential improvement measures
• Support and possibly take over small-scale projects within the CS Market Management team, assuming project leadership and responsibility for end-to-end implementation
• Support the development of solutions in a dynamic environment between different cultures and mindsets as well as applying best practices coming from own experience and market competitors

What you bring along:

Education

• You are currently enrolled in Bachelor/Master course in Engineering, Economics, Math, Statistics or similar

Knowledge / Functional Expertise

• You are profficient in MS Office suite and have basic PC / Mac operational knowledge
• You are fluent in English, beneficial to have additional an European language(s)

Key Competencies / Soft Skills

• You are a team player and a fast learner who can work independently and has a passion for the automotive industry

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

 
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.

We empower you to have ownership over work!