Intern Social Media & Customer Experience (f/m/d)

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Date: 24 Apr 2024

Location: Leinfelden Echterdingen, BW, DE

Company: smart Europe

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

 

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

 

Are you a forward thinker too? Then join us now!

 

As a Social Media Intern, you will play a remarkable role in supporting our Social Media Team (in the Customer Experience department) in their daily activities and in the execution of effective social media strategies. Your main responsibilities will include assisting in content ideation process, content production, content management, editorial planning and supporting partnership projects. You will provide administrative support to the overarching operations of the CX department.

 

 
Your responsibilities:
 
Social media
 
  • Assist in the implementation of social media strategies to enhance brand awareness and engagement
  • Collaborate with the Digital Marketing Team to develop content ideation structures
  • Support the content management of social media assets
  • Editorial planning & scheduling for the official smart social media channels
  • Help analyse social media metrics and prepare reports to track progress and identify areas for improvement
  • Monitor social media channels for trends, insights, and opportunities to optimize content performance
  • Support in building and executing a community management strategy
  • Administrative support to agencies. Communicate project requirements, timelines, and feedback to ensure alignment with our brand and objectives
  • Preparation of presentations (incl. translation if any) for stakeholders
  • Provide administrative support in managing invoices, and other documentation related to agency partnerships

 

Administrative support to CX department

 

  • Structural and organizational support in processes and tools management (like sharepoint folder and confluence spaces)
  • Support in department Budget cost controlling and reporting
  • Documentation preparation and maintainance for internal management
  • Facilitate department/team events, meetings, and workshops
  • Support in solving cross-channels interdependencies (if needed)

 

 

What you bring along:

 

  • You are studying in the fields of business administration, marketing & communications, economics or a related field
  • You have knowledge about Digital Marketing and Customer experience, or have already gained some working experiences, preferably in those fields
  • You have knowledge of the social media landscape, channels, reporting and strategies
  • You have experience in the automotive or retail industry or consultancy
  • Advantageous: First experiences with social media management software (e.g. sprinklr, facelift, etc)
  • You have excellent communication and organizational skills as well as customer orientation
  • You are fluent in English, other European languages or Chinese are a plus
  • You are confident in handling MS-Office & Atlassian (Confluence)
  • You have the ability to find innovative ways to solve problems
  • You have analytical and proactive problem-solving skills
  • You love working in a multicultural environment
  • You are a team player with the ability to work independently
  • You have pro-active and extra-mile attitude
 

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

 

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you'll build a diverse and inclusive environment where you feel you belong to.

 

We empower you to have ownership over work that directly impacts business. Together with us, you move fast and learn even faster; we emphasize on people and diversity. Due to our really diverse team, we expressly welcome applications from people with disabilities.