Internship Customer Engagement Projects (f/m/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

The Customer Engagement unit is responsible of developing the engagement center and all related customer interaction channels, and the customer engagement intern, will support the team in developing the system requirements, ensuring the development of needed communication plans and documentation of all relevant project administration.

Your responsibilities

• Assistance on communication between departments and documentation to prepare the business  processes
• Support communicating with related departments for the CEC touch points
• Follow up the updates from departments on changes and developments on the business processes.
• Research for project preparation e.g. comparison of messaging applications in the market, research for which  information we may need on the contact forms on website, etc.
• Assistance on 3rd party implementation process in case needed e.g. documentation, report follow up.
• SWOT Analysis
• Creation of RACI charts
• Preparation of flow charts
• Preparation and control of projects documentation and administration.
• Development and maintenance of the unit’s archive folders, SharePoint as well as documentation.
• General Documentation for the unit – e.g. documentation for upcoming tenders, general document follow up, etc.

Education / Professional Experience

• Bachelor degree or above in business, marketing, economics, telecom (or similar)
• 0-2 years or above experience in projects management, preferred in customer relationship management, call-center or business development (or similar area)
• 0-2 years Experience in managing complex projects.

Knowledge / Soft kills

• Knowledge in software/business or services development projects
• Knowledge/experience in project management
• Knowledge/experience in customer contact center world
• Solid organizational skills including attention to detail and multi-tasking skills
• Innovative & out of the box mindset.
• Solution oriented.
• Presentation skills
• Excellent analytical, organizational, and numeric skills with a results-oriented personality
• Knowledge of project management principles including use of project management tools
• Business Consulting skills and knowledge including problem-solving, negotiations, assessments, presentations, listening, influence decisions and researching
• Able to work independent and self-manage the daily activity
• Good written and oral communication skills in English, in German or other European language is a plus

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you'll build a diverse and inclusive environment where you feel you belong to.

We empower you to have ownership over work that directly impacts business. Together with us, you move fast and learn even faster; we emphasize on people and diversity. Due to our really diverse team, we expressly welcome applications from people with disabilities