Parts Logistics Senior Specialist (f/m/d)

About Smart Europe  

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

Your responsibilities:

• Align parts logistics processes with Joint Venture in China and EU local parts suppliers  
• Align sales processes with corporate customers and EU local entities
• Establish claims processes with Global Logistics Center, Joint Venture in China and EU local parts suppliers
• Integrate other business partners/ 3rd parties (e.g. EU local parts suppliers, customs broker, 3PL-Central warehouse, delivery quality claims provider)
• Secure system readiness and enhancement for SAP ERP-usage and support vehicle market launch
• Design, steer and continuously develop parts logistics processes to ensure availability of spare parts in all EU countries
• Process incoming scheduled orders and purchase orders, review and forward to Joint Venture in China or EU local parts suppliers. Ensure order follow-up tracking and proper communication with all relevant parties  
• Invoice shipments after customs clearance respectively upon delivery
• Organize claims processing with Global Logistics Center, delivery quality claims provider, Joint Venture in China and EU local parts suppliers
• Respond to parts technical inquiries party and clarify with Joint Venture in China, if necessary
• Pro-actively manage inventory management of the China sourced parts incl. conducting a forecast planning
• Attend to occurring issues immediately and solve together with business partners (e.g. Joint Venture in China, EU local parts suppliers, customs broker, 3PL-Central warehouse, delivery quality claims provider etc.)
• Support internal departments e.g. Sales, Product Management, Vehicle Logistics, Finance & Controlling, Legal & Compliance and Procurement etc. continuously
   

What you bring along

• Sound knowledge of SAP S4/HANA supply chain management and/ or other SAP-based ERP-system
• Outstanding operational experience in the area of supply chain management preferably in automotive Aftersales/ automotive spare parts logistics (3+ years)
• Deep understanding of international procurement, importation and sales processes, new processes set-up and optimization
• Experience with international and diverse cross-cultural environment ideally gained within the automotive sector  
• Very good English language skills, ideally also fluent in German and another European language or Chinese
   

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you'll build a diverse and inclusive environment where you feel you belong.

We empower you to have ownership over work that directly impacts business. Together with us, you move fast and learn even faster; we emphasize on people and diversity. Due to our really diverse team, we expressly welcome applications from people with disabilities