Product Owner - Digital & Aftersales (f/m/d)

About Smart Europe   

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.  

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.  

Are you a forward thinker too? Then join us now!  

About the Job   

We’re looking for an experienced Product Owner (Aftersales) who will take the lead on driving the strategic alignment, efficient execution, and successful delivery of Aftersales and IT/Digital projects by leveraging strong leadership, communication, and collaboration skills and ensure projects are aligned with business goals and consistently meet or exceed expectations. 

Responsibilities: 

• Your main objective will be to maximise value creation for both our customers and the company by efficiently managing product life cycles and ensuring an exceptional post-purchase experience. 

• Define and communicate a clear vision for the aftersales product portfolio, aligning with the company’s overall business strategy and customer needs. 

• Manage and prioritise the product backlog, ensuring that all projects are aligned with strategic goals and deliver maximum value.  

• Collaborate closely with cross-functional teams including engineering, sales, customer service, and marketing to develop and enhance aftersales services. 

• Gather and analyze feedback from customers, stakeholders, and market research to make informed decisions about product features and priorities. 

• Develop user stories and define acceptance criteria to guide the development teams. 

• Monitor product performance and key metrics post-launch to ensure outcomes meet customer satisfaction and business objectives.  

• Drive continuous improvement initiatives based on product performance, technology advancements, and customer feedback. 

• Facilitate planning, reviews, and retrospectives, and act as a liaison between technical teams and non-technical stakeholders. 

What you bring: 

• You bring a bachelors or master’s degree in a relevant field of Information Technology, Computer Science, Business Administration, Engineering, or a related discipline. 

• You must bring 3+ years experience as a Product Owner, Product Manager, or similar role in Automotive Aftersales or a related industry. 

• You have advanced knowledge in the area of automotive aftersales / similar areas. 

• You bring strong knowledge of product management techniques, agile methodologies, and project management. 

• You possess excellent communication and interpersonal skills, capable of working with diverse teams and stakeholders to identify challenges and find solutions. 

• You must bring adaptability and flexibility in a changing IT landscape. 

• You must be a strategic Thinker: Ensuring the alignment of projects with long-term goals. 

We’re building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We value opportunities for personal and professional growth and understand that is just as important as business growth. Together with us, you’ll be able to build a diverse and inclusive environment where you feel you belong to.

We empower you to have ownership over you work. Together you will have the ability to move fast and learn even faster. Diversity and culture are part of our core values and due to our diverse team, we expressly welcome application from people with disabilities.