Senior Expert Connected Services (f/m/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

Your Responsibilities

Connectivity Product Operations

• Establish smart Europe connectivity product strategy, define connectivity product requirements, steer connectivity projects, and deliver product information.
• Define connectivity and digital product offerings across vehicle lines, including monetization models, pricing, and packaging concepts.
• Drive continuous improvement of connectivity features through product usage analysis, optimization activities, and identification of new feature use cases.
• Collaborate with R&D teams to conduct and refine user journeys dedicated to the European market.
• Lead DHU and connectivity feature localization activities, including content checks, translation verification, and UI/UX reviews.

Smart Control App Product Owner & Project Management

• Act as Product Owner and project lead for the smart Control App.
• Define and steer project scope, timelines, budgets, and resources in an agile environment.
• Define functions, features, UI/UX requirements, and technical solutions while supporting cross-platform integration activities.
• Manage vendor sourcing and supplier coordination.
• Support app integration testing in collaboration with R&D, suppliers, app development teams, and other stakeholders.
• Ensure smooth testing activities with the required frequency and quality to support app go-live and new version releases.
• Establish and manage app defect management processes, including defect analysis, assignment, monitoring, escalation, and reporting.

OTA Management

• Define OTA requirements, offerings, pricing concepts, and support OTA process development.
• Collaborate with headquarters R&D, product owners, and relevant stakeholders to analyze testing results and define follow-up actions.
• Support continuous optimization of testing processes and derive connectivity feature enhancement requirements.

Telematics System Integration

• Support TSP use case and process alignment activities.
• Support system integration between telematics service platforms and European IT systems.

What You Bring Along

• Bachelor’s degree or above in Technology Management, Electrical Engineering, Business, or a comparable field.
• Experience and strong interest in connected vehicles, including in-car infotainment, vehicle backend systems, and companion mobile services.
• Understanding of mobile application development, testing, and defect management.
• Experience in project management, business operations, and agile development methodologies.
• Strong communication and coordination skills with a collaborative mindset.
• Result-driven approach with the ability to manage multiple tasks independently and under pressure.
• Exceptional organizational skills and strong attention to detail.
• Logical thinking and analytical problem-solving capabilities.
• Hands-on, proactive, and self-motivated working style.
• Ability to work effectively in a multicultural environment with local European departments as well as headquarters Product Management and R&D teams.
• Fluent written and spoken English skills; Chinese language skills are a plus.

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.
 
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.

We empower you to have ownership over work!