Senior Specialist Retail Network (f/m/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

In your role as a Senior Specialist Retail Network, you will support the Network Team in establishing and steering an optimized and profitable smart sales and after sales network in all European markets.

Your responsibilities

• You steer the European-wide rollout of the smart retail format in new CI/CD (Corporate Identity/Corporate Design) at all smart PoS (Point of Sales) in close alignment with smart Legal Entities as well as in collaboration with the general contractor and further suppliers.
• You are responsible for the organizational preparation of meetings with the executive board and dealer associations.
• By defining and tracking target-relevant KPIs in close alignment with the Network Managers in the respective markets, you provide operational support for market-relevant key figures.
• Definition and further development of Sales Standards
• Coordination of Standard Audits and Mystery Shopping and respective suppliers  
• Development of measures and processes to ensure Sales Standards fulfilment and a high Retail Network quality together with the markets.
• You take over the responsibility for the European Retail Network agent data system including operational tasks and aligning & defining system requirements.
• You will also contribute to the evolution of a sustainable network strategy by assisting with the assessment and evaluation of potential and existing markets.

What you bring along

• Bachelor's degree or above in business, marketing, economics, business informatics, or a comparable degree.
• Retail is your home turf: Experience in the automotive industry, preferred in network development or sales (or similar area), or management consulting would be beneficial.
• You bring a good understanding of dealer/agent operations incl. knowledge about the direct sales approach.
• A solid understanding of communicating and maintaining a good relationship with investors/dealers/agents as well as experience in contract and dealer/agent standard creation and remuneration systems would be beneficial.
• You have a highly analytical mindset with superb problem-solving skills combined with outstanding communication and presentation skills.
• You have a passion for continuous improvement and motivation to learn new complex issues in a short timeframe and adapt fast to changes.
• Business fluent written and oral communication skills in English, fluent in German or other European language is a plus.

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.
 
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.
 
We empower you to have ownership over work