Senior Specialist Technical Services & Information (f/m/d)

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Date: 24 Apr 2025

Location: Leinfelden-Echterdingen, BW, DE

Company: smart Europe

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

 

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

 

Are you a forward thinker too? Then join us now!

Task description:

 

Technical Services & Information Tasks

  • Coordinate the development and provision of high-quality technical services, such as  Repair-/, Service-/, diagnosis-/, retrofit methods, procedures and guidelines, labour times, Spare parts, special tools & workshop equipment and chemical products to ensure vehicle repair- and serviceability
  • Handle the end-to-end lifecycle of service technical information, from content creation-, validation-, translation-, and continuous improvement to final publication (e.g., Repair procedures, Guidelines, Technical/-Service Journals and Bulletins, Owner’s Manuals, Retrofit- and installation instructions)
  • Ensure a smooth resolution of task related process- and system support tickets on level 2, if needed in collaboration with central functions at smart Automobile in China
  • Support the development and implementation of additional service solutions and concepts to support strategic initiatives (e.g., Accident Repair, Serivce/-Warranty contracts)
  • Coordinate the elaboration and provision of Diagnosis,-/ Repair- and Maintenance Information (RMI) to Independent Market Operators according to the legal requirements
  • Handle requests from Independent Market Operators and regulatory authorities, and maintain a continuous communication to ensure timely and accurate support
  • Coordinate related IT-Systems (e.g., smart Execution Desk (SED), Technical Information System (TIS), to ensure availabiliity of Technical Services and Information to Authorized Retailers as well as Independent Market Operators

 

 

Organizational and Cross-Functional Tasks

  • Collaborate closely with smart Automobile Service Engineering and R&D teams in China, as well as smart Europe’s Market Management, Product Management, and IT functions, on all matters related to technical services and information
  • Maintain structured and transparent communication channels with internal and external stakeholders to ensure alignment, traceability, and continuous process improvement
  • Establish and drive effective solutions in a dynamic and complex environment characterized by diverse cultures, mindsets, and organizational layers

 

 

 

 

Qualifications:
 

Education

  • Degree in Automotive or Mechanical Engineering or comparable technical field
  • High voltage qualification according to  DGUV (or equivalent) is a plus
 

 

 

Professional Experience 

  • Proven Experience in the an automotive After-Sales environment, e.g., Service-/Repair Workshop, OEM or automotive supplier in the relevant field (8+ years)
  • Experience within an international and cross-cultural environment, ideally gained within the automotive sector (3+ years)

 

 

 

Knowledge / Functional Expertise 

  • Deep understanding of vehicle technical vehicle systems as well as Retail/Workshop/Service/Repair processes
  • Good authoring and writing skills and familiarity with the creation of technical information and guidelines 
  • Sound understanding of customer needs and the overall Aftersales business principles
  • Project setup- and management experience
  • Advanced MS-Office skills and knowledge of IT-applications in the area of responsibility (Technical Information Systems, Parts Catalogue, Diangosis Systems)
  • Excellent verbal and written English skills, a second European language is a plus

 

 

Key Competencies/ Soft Skills:

  • Self-driven and “get it done” menthality
  • Excellent organization skills (ability to manage multiple tasks and to prioritize)
  • Strong commitment and positive work ethic in order to deliver results within tight deadlines

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.
 
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.
 
We empower you to have ownership over work