Specialist Sales Operations (f/m/d)

About Smart Europe  

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

About the role:

The Sales Operations Specialist will have the responsibility to secure the operational planning in close cooperation with the sales and logistic team. Within the country will support the local sales team with several organisational and reporting tasks in order to secure optimal operations. Creation, consolidation and evaluation of different reports and markets trends will be a key task in order to recommend an optimal planning.

Your responsibilities:

Organizational Management – Operational Planning

• Initiate and consolidate Operational Planning (PO) Process within market according the European guidelines
• Coordination Sales Operational Planning including wholesale & retail together with the local sales and logistics team and smart Europe GmbH
• Preparation of sales documentation in order to enable sales team to execute OP with agents
• Responsibility for rolling 12-months planning, ensuring OP target achievement and sufficient production quota with stock levels according to targets

Business Operations

• Track Order Backlog and investigate in case of increasing confirmation times
• Coordinate send out of different dealer/agent communication, documentation, training material etc.
• Manual clearance of identified checks against sanction lists
• Second Level support for manually confirmed orders  (First level: CEC support), clearing Trouble shooting cases, support for order related questions/cancellations/errors
• Support Super Area Manager and Fleet Manager on several administrative, planning and operational tasks

Management Reporting

• Ensure implementation of EU standard reporting
• Collect market trends,automotive market database, consumer demands, NPS 
• Create market-based forecasting and individual reporting to support sales team
• Track market individual customer related KPIs

What you bring along:

Education

• Industrial/office clerk or similar
• Bachelor degree or above in business, marketing, economics or a comparable degree

Professional Experience

• At least 2 years of experience preferred in Planning, Logistics, Sales, Market Management (or similar -area)
• Experience in automotive industry would be beneficial
   

Knowledge / Functional Expertise

• Familiar with Supply Chain Management process within Europe
• Experience in Sales Operational Planning, being able to plan to detailed and predict future trends
• MS Office
• SAP ERP and Salesforce Experience beneficial

Key Competencies / Soft Skills

• Be a real teamplayer happy to interact with multiple stakeholders on a multicultural environment
• Be a self-organization champion who’s able to work on multiple cases simultaneously and to constantly prioritize tasks in the customers and business interest
• Analytical abilities and problem-solving skills
• Understand new proposals/issues/risks quickly and make wise decisions
• Inspire confidence, encourage positive working atmosphere and create trust
• Good written and oral communication skills in german, fluent in English other European language is a plus

Working for Smart Europe:

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you'll build a diverse and inclusive environment where you feel you belong.

We empower you to have ownership over work that directly impacts business. Together with us, you move fast and learn even faster; we emphasize on people and diversity. Due to our really diverse team, we expressly welcome applications from people with disabilities.