Internship Sales & Aftersales, smart UK (m/w/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

Objective of job - 

The Aftersales & sales intern will be responsible for supporting our Aftersales and Sales network  and team,  handling tasks related to training, product benchmarking and reporting. The person will be involved in various cross-departmental projects and will get a full insight into the operation of smart UK within his/her internship duration.

Task description - 

• Sales and Aftersales training:  prepare and update training materials for new products and technologies;   ensure maximum efficiency of the training provided, supporting the user administration and registration  within the Learning Management System (LMS)
  
  
• Support the Aftersales and Sales department in daily administrative and coordination tasks, answering enquiries received via the Sales and Aftersales Inbox, and the administration of users on the Service Execution Desk (SED).
  
  
• Assist in finance related coordination tasks such as Dealer Invoices.
  
  
• Competitor analysis and benchmarking of smart new car product range and position in market, Aftersales services, products, accessories and merchandise
  
  
• Market and KPIs results analysis, diagnosing issues and opportunities for the business, presenting these back to the business with actionable insights.
  
  
• Provide support to management team in the preparation of internal summaries, presentations and adhoc analysis.
  
  
• Sales and Aftersales reporting – develop, build and update regular management reporting and KPIs for the UK and Network, Assist in Process automation to improve efficiencies.
  
  
• You have the opportunity to be involved in projects  across the business, in sales, logistics and marketing projects across the organization and make an important contribution to the success of smart UK.

Qualification - 

Education

• Studying for  / completed BA degree in business/economics /automotive /engineering/ other.
  
  

Knowledge / Functional Expertise

• You are able to speak and write English fluently.
• You have a passion for electromobility and ideally automotive experience.
• IT skills: competent in Windows and data organization;
• You like to build something from scratch and make your own decisions with a positive mindset
• You have a structured working mode, able to work in a complex project with changing priorities and tasks.
  
  

Key Competencies / Soft Skills

• Proactive approach to tasks
• Team-oriented & communicative working-style
• Strong analytical nature
• attention to detail and accuracy
• Ability to work independently

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.
 
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.
 
We empower you to have ownership over work