Specialist Sales Operations (B2B) - Netherlands

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

About the Role: 

At smart Netherlands, we are looking for a Dutch speaking Sales Operations Specialist who has a hands-on mentality and a passion for process optimization, sales support, customer satisfaction and attention to detail.   

This role is part of our ‘Sales planning & Logistics’ team and plays a pivotal role in streamlining our sales operations processes, helping to increase revenue, improve overall efficiency and customer satisfaction. 

What You'll Do:  

• You will oversee order management from A to Z i.e. recording, tracking, and fulfilling customer orders. Managing and keeping up to date order systems like Leaselink, NCO and SAP. 

• You will manage the administrative handling of sales transactions and updating customer records. 

• You will be supporting and ensuring the accuracy of the sales administration data. 

• You will analyze data from sales teams to identify insights and create reports that can guide our sales strategy. 

• You will have the opportunity to lead on optimizing operational processes. 

• You will work cross-functionally to resolve/answer queries from sales team colleagues across various locations. 

• You will work closely with our Logistics teams to ensure a smooth product delivery journey. 

• Collaborate with various departments to ensure smooth sales operations. 

• Conduct market research to support sales initiatives. 

• Coordinating the sales support team and task performed by the customer engagement center 

• Manage sales incentives and commission programs. 

• Coordinate sales training and onboarding programs. 

• Handle customer inquiries and resolve issues promptly. 

What You Bring: 

• You bring a bachelor´s degree / Higher education higher education (HBO) in a relevant field of Logistics, Supply Chain, Business Administration, or a related discipline. 

• You bring 2+ years of professional work experience in a similar administrative/Operations support role. 

• You must have a keen interest in ‘Data Analysis’ and ‘Reporting’. 

• You bring competency in understanding business goals and converting them into data collection requirements. 

• You bring excellent communication, negotiation, and interpersonal skills.  

• You can demonstrate the ability to interact with stakeholders, manage expectations, and facilitate collaboration. 

• You bring experience in working with CRM systems, preferably Salesforce (a plus). 

• Experience in scale-up organizations is a bonus. 

• You must bring excellent written and oral communication skills in Dutch and English. 

What We Offer: 

• A challenging and independent role in a growing organization. 

• Room for personal initiative. 

• 30 vacation days, recognizing the importance of work-life balance. 

• Flexible working hours with partial remote work options. 

• Competitive salary with 8% holiday pay. 

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.
 
We're creating a culture where personal and professional growth are as important as business growth. Together with us, you will build a diverse and inclusive environment where you feel you belong to.
 
We empower you to have ownership over work